Develop Good Member Service Habits

     To keep your members satisfied, turn occasional “service behaviors” into regular habits so they become part of your daily routine.

      You can start by under-promising and over-delivering. Sometimes it’s easy to get caught up in your enthusiasm to satisfy members. But when you promise something that is difficult to provide, you’re creating false expectations with your members. This undermines your organization’s service reputation by failing to do what you say.

      Instead, be conservative in what you promise. Then, when circumstances allow, you can exceed members’ expectations by doing more than you promised. This results in delighted, satisfied members, and it boosts your image as a reliable, service-driven organization.